PAYMENTS: Currently accepting major Credit Cards and Debit Cards, and PayPal ONLY

Frequently Asked Questions (FAQ)

-and- Terms and Conditions

PLEASE take just the few minutes to be sure to read over this entire page of
Frequently Asked Questions -and- Terms and Conditions, as all information here

MUST be agreed upon during the checkout process of your order.

Where areas do we deliver to?

Our standard delivery range is within a 100 miles driving distance from Stroudsburg, Pennsylvania.  You can click on the map images below to get a general idea of our typical delivery areas.

To best ensure you are within our delivery range, kindly check the driving distance to your desired delivery location by clicking this link:  Standard Delivery Range Mileage Check

If you have any questions or concerns about delivery areas, such as being just beyond the range, or wanting to discuss a longer-distance custom quote, please contact us BEFORE placing an order.

NJ: North + Central
Approximate Delivery Area ONLY --
Use Link Below to Verify Mileage to Your Address
PA: North-East
Approximate Delivery Area ONLY --
Use Link Below to Verify Mileage to Your Address
PA: South-East
Approximate Delivery Area ONLY --
Use Link Below to Verify Mileage to Your Address
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What type of addresses do you deliver to?

We will only delivery to a physical address location.  This can be in a parking area of a physical location, such as a store or business, only if allowable.  We can not and will not deliver to an address without a physical location (for example, we will not deliver to you "on the corner of High Street and Grand Avenue").

Can I pick up products directly?

Sorry, local pickup is not currently available.  All sales must be by delivery only.

I live in New Jersey, what items can I order for delivery?

For New Jersey deliveries, only products marked "Safe'n'Sane" are legal for anyone to use in NJ -- however, if you have proper permitting or authority, we can deliver any of our consumer fireworks to you. You must comply with all laws, and should confirm use with your local Fire Marshall; this adherence and any liability is your full responsibility.

Why is there a $300 minimum order purchase?

To keep our product prices low, the delivery rate reasonable, and to be able to provide free delivery at the spending bonus tiers, it is only cost-effective for us to process orders at this minimum purchase amount.

Why is there a delivery fee?

To keep product prices the lowest in this retail area, we need to offset the costs of the driver, fuel, vehicle use, etcetera, but the delivery fees are kept absolutely minimal.  At a certain purchasing tier, we provide free delivery, and there are also free product bonuses at the higher purchasing tiers.

Can I get free delivery?  And what about bonus items?

Yes, we offer free delivery as well as free bonus items at the following purchasing tiers...

CURRENT SPENDING BONUS TIERS:

  • Minimum purchase of $300; for orders of $300 to $749.99, a nominal $65 delivery fee applies.
    NOTE:  You can always try to group up with friends to make minimums to get bonuses below.

  • For orders of $750 to $999.99, Free Delivery* applies.

  • For orders of $1000 to $1999.99, Free Delivery* applies, as does getting 10% in Bonus Loot**.

  • For orders of $2000 or more, Free Delivery* applies, and now you get 20% in Bonus Loot**.

(*) Free Delivery is based on our standard maximum range; longer distances with custom quotes will have the standard delivery fee deducted from the total delivery quote.
(**) Bonus Loot are fireworks selected by us, with a regular retail value meeting or exceeding the percentage of your purchase at your bonus tier level.  It is like a mystery grab bag, filled with quality fireworks!

Why get delivery instead of going to the store?

Though it is very fun to make a trek out to a fireworks store and look over all of the items, there are some benefits to having items delivered:

  • No need to face any traffic, and you save money on gas and tolls;

  • No worry about not having enough space for all you want to buy;

  • You can see videos of nearly every product on our website;

  • You can create an account on our website to track your favorite products;

  • It is FUN to get stuff delivered, and SUPER FUN when that stuff is fireworks!

Do I still have to pay tax even though items are getting delivered?

Yes, we are essentially a delivery service, so this is similar to if you went to a Pennsylvania store yourself and bought items, and would therefore have to pay Pennsylvania state tax.

What is the deal with the Pennsylvania excise tax on aerial fireworks?

Pennsylvania charges a flat state sales tax on all purchases, but they then charge an additional 12% excise tax on top of the sale of any aerial fireworks (the total of the sale and the sales tax).  To help offset this additional fee, we have set up spending bonus tiers to provide you with free delivery and free products.

To learn more about how and why Pennsylvania charges this excise tax, please -Click Here-

NOTE: Aerial fireworks are items here that are NOT indicated as "Safe'n'Sane".  If an item is listed as "Safe'n'Sane", only the base Pennsylvania state tax will apply to that particular item, and not the excise tax.

An item I want is 'Out Of Stock', when will it come in?

When items are listed as Out Of Stock, we are expecting more in, but we can not say when.  Deliveries rely on factory conditions where they are produced, shipping carriers which can take over 30 days, and holdups in port.  Please refrain from asking when an item might be back in stock, as we truly do not know, but will surely update the site when they become available.  The best way to track this is to create an account, and add any such items to 'My Wishlist' -- to do this, when viewing an item detail page, simply click the heart ♥ icon to add it to 'My Wishlist', which can be found listed under your account options.

When should I place my order?  When can I expect delivery?

Please place your order at least 4-5 days in advance of desired delivery time, to allow for delivery logistics in getting the product to you. Delivery location and time will be arranged by voice with the customer directly -- we will call you as quickly as we can.

How can I pay for my order?  Can I pay in cash?

Currently accepted payment methods are major Credit Cards and Debit Cards, and PayPal.  Payment is collected in full at the time the order is placed.  If you wish to cancel or change an order, please contact us within 48 hours when the order was placed.

Sorry, but we do not accept any cash payments.  Our order process relies on pre-payment, and our drivers are not bonded to carry cash.

What if I want to cancel my order?

Cancellations of orders placed within 24 hours will be charged 3% fee of the total purchase (items plus taxes) to cover our costs of the transaction --please call the number on your order email as soon as you can if you want to cancel.
Cancellations of orders after 24 hours, but that have not yet been out for delivery, will be charged a 15% fee of the total purchase (items plus taxes) to cover our costs of the transaction and restocking, and the remaining purchase money will be refunded expediently to the original method of payment. We are sorry, but we had to pay staff to pull and box the items, and now also have to pay them to unbox and restock those items, as well as still pay the bank for their transaction fees.
Cancellations or orders that are already out for delivery will be charged the standard delivery fees and any additional mileage fees, plus a 25% fee of the total purchase (items plus taxes).  This will be kept to cover expenses of travel, unloading and restocking, clerical, and payment transaction fees -- the remaining purchase money will be refunded expediently to the original method of payment.

PLEASE, it is best for everyone to make sure that you truly want your items before placing your order.
No customer wants to pay cancellation or return fees, and we don't want you feeling unhappy -- plus we have to spend time on the return process, as well as pay to have your items restocked.

Who needs to be there for delivery? What happens if I refuse a delivery?

We will call you to plan a date and time window to make your delivery.  Kindly plan to be available during that timeframe, and also have a cell phone charged and on so that we can contact you in case of any unforeseen issues during travel that may change the meetup time.  Delivery requires a person at least 18 years of age to be present.  If a person of age is not available at time of delivery, we will call you and attempt to stay for up to 30 minutes for you.  After that time, if no one of age becomes present for delivery, the delivery will be taken as being refused, and applicable restocking fees will apply.  Please understand that we are trying to get to all customers in a timely manner, and cannot continue to wait.

For deliveries that are refused, or no one of the required minimum age was available as stated above, the standard delivery fees and any additional mileage fees, plus a 25% fee of the total purchase, will be kept to cover expenses of travel, unloading and restocking, clerical, and payment transaction fees -- the remaining purchase money will be refunded expediently to the original method of payment.

 

DELIVERY FAILURES OR DELAYS:
If we fail to make a delivery within the time window due to a traffic emergency or inclement weather conditions, we will contact you as soon as we can to meet you at a later time that day if possible, or to reschedule.

If we fail to make a delivery within the time window due to our own circumstances (say a crew shortage), we will call you to attempt to make a delivery later that day or another day; if you would rather refuse delivery under these circumstances, we will fully refund your purchase price and any delivery fees.

PLEASE, it is best for everyone to make sure that you truly want your items before placing your order.

No customer wants to pay cancellation or return fees, and we don't want you feeling unhappy -- plus we have to spend time on the return process, as well as pay to have your items restocked.

What if I have an issue with my product?

It is your responsibility to check to make sure your items and cases are being delivered in good condition.  We don't expect you to go through every box at the time of delivery, but please do so as soon as you can, and contact us with any discrepancies.  We work very hard to ensure your order is correct, going through a triple-check process, but will correct any rare mistakes we make to your full satisfaction.

If something is missing from within a case, or appears to be damaged or potentially faulty, kindly contact us with a brief description of the issues and any details at: info@pyrotogo.com

What is your liability or responsibility after delivery?

We take no liability or responsibility in the use, storage, transport, or transfer of these or any consumer fireworks or accessories.  It is up to you to abide by the proper safety requirements, as well as abide by all governing laws and restrictions.  Please adhere to any warning labels and all safety requirements, also being sure to fully brace any products before use.  Always be safe and responsible.

I would rather have someone else shoot fireworks at my event, do you do that?

Absolutely!  We also have a display company that can work with you to customize a show catered specifically to your event, at the best price.  Please check us out at:  www.PartyPyros.com

We are federally licensed and safety certified to handle and display fireworks.  If you do decide to have someone else shoot your show, please be sure to follow all safety guidelines, have a water source available, and the shooter needs to be sober.  Always be safe and responsible.

What if I still have some other questions, or comments?

We are pyrotechnic enthusiasts, and have been active in fireworks shows and sales for many years, but this online venture is new for us.  We are happy to answer any of your questions, and welcome any comments.

Our drive is to be able to provide everyone interested with fireworks for their special occasions.  We do our best to keep our prices at or below that of retailers, as well as provide private drivers that take true care in delivering your product to you, professionally and courteously.  We will work with anyone to make any situation right, as best and as quickly as we can ... we really mean that.

Please reach us through our Contact Page, or you can send an email to: info@pyrotogo.com

 
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